Shipping & Policies

Welcome

Read our Reviews with Confidence! Repeat customers always get 10% off! We ship fast, and all come with insurance and tracking. All content Copyright © 2014-17 Cinnabarys, All Rights Reserved.

Payments

Choose Etsy Direct Checkout, Etsy gift cards or PayPal. If choosing PayPal, remember you do not need a PayPal account and can use any credit or debit card as you normally would.

NOTE: after you purchase you should immediately receive an email from us. If you don't have that in your inbox, check your spam folder. I've had two guests sign in who were not receiving their confirmation emails due to this problem.

Shipping

We ship FAST. So remember, to doublecheck your address on file with Etsy and PayPal. We will use the address given to us when ordering.

Most orders are shipped USPS Priority and are insured with tracking numbers.

If you need something by a certain time, be aware the USPS makes NO guarantees of arrival times unless using Priority EXPRESS. If you choose, customization that may delay shipping so discuss this with us if time is of a concern.

Remember, orders placed around a U.S. Federal Holiday, the weeks before Christmas holiday, and through to New Years will be slower. Winter storms have also delayed packages (for example, snowstorms and hurricane weather did slow packages on the east coast in 2015).

To reduce our printing costs, domestic US orders do not contain invoices. If one is needed, print it off at your Etsy page (look under YOU: Reviews and Orders).

We do ship internationally, however since we offer so many items of different sizes and weights, some countries are not noted at checkout. If you do not see your country listed, email us ALL the items you are wanting, and we will calculate postage for your location.

Refunds

☆ CANCELLATIONS - given if requested before an item has shipped. Remember, we ship FAST!

☆ RETURNS - We refund the purchase price once the item is returned to us and is in the same condition it was when sent to you by us.

☆ SHIPPING DAMAGE - If an item arrives broken or damaged, immediately take a photo (a cell phone photo is fine) and email a copy of it to us. Keep all the materials (such as the box) as the USPS requires this for claims.

An email and photo from you must be received by Cinnabarys within a timely manner (less than 30 days) from the date you received the package or we cannot respond to your claim.

☆ REFUSED PACKAGE - Once they return to me via the postal system, a 5% RESTOCKING fee will be applied if the item is returned unbroken. Postage is NOT refunded.

☆ MISSING/LOST PACKAGE - If you do not get your package in a timely manner, contact us IMMEDIATELY! In the rare instances where a package went astray, I've found being proactive with the post office produces the best outcome.

Additional

✩☆ ◦◦ SCRYING MIRRORS ◦◦ ☆✩

We offer OBSIDIAN OR BLACK GLASS MIRRORS. Check your listing to know which is which.

Our black scrying glass mirrors are generally made from vintage or antiques. This means they are 20+ years old and will show minor damage from wear and tear. Be sure to read each listing carefully to know what your mirror will truly look like.

I have had many mirror buyers tell me a mirror spoke to them and these are the customers who are most pleased. Always follow your heart when selecting personal, ritual tools!

✩☆ ◦◦ CUSTOM SCRYING MIRRORS ◦◦ ☆✩

Send photos of the mirror BEFORE mailing it to us and let us discuss it fully in an email BEFORE mailing or buying the mirror.

Handheld mirrors are generally the easiest to convert to Obsidian with Orgonite resin holding it permanently into place.

Cosmetic compacts vary too widely for us to guarantee we can convert it to black glass. Please contact us BEFORE buying it for this purpose so we can look over the compact. There is NO guarantee that in removing the glass, it doesn't break so this is a more risky procedure.

Obsidian mirrors are too thick too fit into compacts.

✩☆ ◦◦ ☆✩

BE SURE TO READ EACH PRODUCT LABEL BEFORE ORDERING.

EMAIL US FOR CLARIFICATION IF YOU HAVE ANY QUESTIONS, PRIOR TO ORDERING.

We make no guarantees, promises, or statements of what you can achieve with our merchandise and neither do we accept any responsibility on how you plan on using our materials and products.

It is your responsibility to use these products with the same reasonable care and cautions as any other personal product you use. If you feel ill or unwell in any way we highly encourage you to immediately discontinue using the product and seek medical aid from a medical doctor or medical facility.

By purchasing from Cinnabarys you accept full responsibility for the outcome of anything you may acquire from Cinnabarys.

The FDA (Federal Drug Administration) requires that we inform you that products sold at Cinnabarys are for entertainment purposes only and sold as curios. Items are not guaranteed to produce or give a specific result.

✩☆ ◦◦ ☆✩

PREGNANCY/BREASTFEEDING: Anyone that is pregnant or breastfeeding needs to take special caution with herbs, essential oils, anything applied to the skin, anything ingested, and/or anything inhaled. Many herbs, safe for everyday use, are not safe for those pregnant or breastfeeding! For example, Myrrh and Frankincense are not safe for pregnant women to use as incense.

HEALTH CONDITIONS: If you have a health condition (i.e. diabetic, high blood pressure, kidney disease, heart disease, etc… to name just a few) there are certain items listed in the herb and essential oil section you SHOULD NOT use. Email us if you have questions, prior to ordering. Consult your doctor, pharmacist or certified herbalist, before ordering.

MEDICATIONS: If you are taking certain medications, they may interfere or react with certain herbs, oils, essential oils etc... Consult your doctor, pharmacist or certified herbalist, before ordering.

SENSITIVITIES/ALLERGIES: If you have sensitive skin or allergies, it is important that you test skin with a small patch and wait 24 hours before proceeding with the full-strength of the product. If you have a reaction or feel any discomfort, immediately discontinue use, and seek medical attention if necessary. Email us, providing us the name of the product and the physical reaction that you experienced.

ASTHMA/RESPIRATORY ISSUES: If you have any asthma or respiratory issues, there is a possibility that herbs, resin, incense or scents can cause a reaction. If you are uncertain of your reaction, try a reduced amount first in a well-ventilated area. Always discontinue use immediately at the signs of any discomfort.

FOOD/PET ALLERGIES: We are NOT a nut-free facility although any nut products will be NOTED in ingredients on the product page. We also have cats and dogs in the home who have limited contact with our materials.

Frequently Asked Questions

Can I provide the mirror and have you make it into a black mirror?

PERHAPS! Before we can commit, please send us a direct email with photos of the mirror. If we can convert, we will let you know and provide a price. The buyer is responsible for postage, separate from the customization quote.

NOTE: we no longer convert cosmetic compacts for clients. We cannot guarantee the safe removal of the mirror due to variable construction techniques by the manufacturer of the compact.

I love your Obsidian Orgonite mirrors but want something with different stones. What can you do for me?

We have done custom Obsidian Orgonite mirrors for customers who wanted their own stones, pearls or a different gemstone then we offer. It depends on what you are interested in doing and if we have mirror frames on hand. Please drop us a DM to discuss in full.

Shipping

YES WE CAN COMBINE ITEMS
About 90% of the time we can combine your items and save you money in shipping! Always DM if you want a better estimate than what is found via Etsy checkout.

YES WE REFUND POSTAGE OVERAGES
Since 2014, we have refunded over $230+ to our customers because we shipped smarter! If we are able to ship cheaper by combining items in your package or get a regional ship discount, we love passing the savings on to you!

YES WE SHIP INTERNATIONAL! If you don't see your country listed, send us a DM with all items you are interested in and your country. We will get you a very detailed shipping quote.

We have shipped to Japan, Australia, Canada, Great Britain, Germany and other wonderful places.

Gift wrapping and packaging

SPECIAL OCCASION? No PROBLEM! Just let us know at checkout and we will arrange a simple card and dress your package for it's special delivery.

Wholesale availability

SORRY we do NOT offer wholesale. Due to the Artisan nature of our items, we would have to double the price of our items in our shop to provide wholesale to others.

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